FAQ
Commonly Asked Questions
Is viewing available?
Yes- we have a small showroom.
Please book your appointment - 07990 880 243
Do you deliver outside Nottingham?
Yes. Please contact to discuss the best delivery option before buying- add your postcode and title of the item you are interested in. For more information please check page- Delivery
What are the payment options?
Cash
What is your return & refund policy?
Paypal (foxhousefurniture@gmail.com)
Bank Transfer
Please read description and check all photos if you are buying a marked / damaged item- all imperfections are clearly marked. These items are not returnable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective (within 48 hours), damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Report to : exdifurniture@gmail.com
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item:
- must be unused and in the same condition that you received it and it must not have been assembled
- must be in the original packaging
- must have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. The time taken to receive the credit will depend on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. We hope that you will be very happy with your purchase however if in the unlikely event that you wish to return an item please do contact us exdifurniture@gmai.com