Terms and conditions

Thank you for shopping with Exdi Furniture! Please take a few minutes to read these terms before you buy, so you know exactly what you're getting and how I work.

1. About ex-display furniture

Ex-display pieces have been on show in show homes or shops and are now offered at a discounted price. Because of this, they may show minor marks or scratches from handling and customer interaction (unless stated otherwise). They are generally in very good condition and fully functional (unless stated otherwise), and I take great care to keep every piece well maintained.

  • Seat cushions may feel softer than brand new, as they have been sat on in the showroom.
  • Colours may look slightly different on screen than in real life.
  • Any marks I know about are shown in the photos or described in the listing.

Most pieces are one-offs – there is only one, and when it's gone, it's gone. If you see something you love, I recommend buying sooner rather than later to avoid disappointment.

2. Before you buy

  • Please check the product description, photos and measurements carefully.
  • Measure your space. Please check that the item will fit through doorways, hallways, stairs and lifts, and into the room. I can't accept responsibility if an item doesn't fit.
  • You are welcome to book a viewing at the showroom to see the item in person before buying.
  • If you have any questions about an item's condition, just ask – I'm happy to send extra information, photos or videos.

3. Prices and payment

  • All prices are shown in pounds sterling (£).
  • Payment must be made in full before collection or delivery.
  • Accepted payment methods: online – major bank cards and Klarna; in store – cash or bank transfer.
  • If an item is listed at the wrong price by mistake, I will contact you and you can either pay the correct price or cancel for a full refund.

4. Warranty and faults

Unfortunately, I'm not able to offer a warranty on ex-display furniture. If you believe your item has a manufacturing defect not listed in the item's description, please contact me within 24 hours of receiving it.

5. Returns

No returns. Please check the item's condition before making your purchase.

6. Refunds

No refunds, except where an item arrives damaged, or when an online order is cancelled (see section 7, cancellation fee applied). Please report any damage within 24 hours of collection or on delivery, with photos (see Delivery).

Where a refund is due, it will be paid back to your original payment method within 14 days.

7. Cancelling an order

Showroom purchases: no refunds for change of mind once your order has been paid for in the showroom.

Online orders: if you've paid online but haven't collected your order yet and would like to cancel, a cancellation fee of 10% of the order value (minimum £15) will be deducted from your refund. This covers the cost of taking the item off sale, holding it for you and relisting it.

8. Reservations and deposits

I do not take reservations, and deposits are accepted only in very rare cases by prior agreement. Deposits are non-refundable under any circumstances, including if you change your mind.

9. Collection and storage

  • Collection is by appointment only from the showroom: Unit 21, Bizspace, Brookfield Gardens, Arnold, Nottingham NG5 7ER.
  • Please bring enough people and a suitable vehicle to load the item safely.
  • I will store your item free of charge for 2 weeks after purchase.
  • After that, storage costs £10 per week, payable before collection.
  • Storage is available for a maximum of 6 weeks in total.
  • If your item is not collected within 6 weeks, it will go back on sale and no refund will be given. I will send you a written reminder before this happens.

10. Delivery

You can choose from the following options:

  • Collection – from the showroom, by appointment (see section 9).
  • Local delivery – around Nottingham, priced by distance from Arnold.
  • Courier delivery – mainland UK only. Please contact me before you buy for a quote, or I'm happy to dispatch your furniture with a courier of your choice.

Check your item on arrival, before it is moved into your home. Please inspect it while the driver is still with you. If anything is damaged:

  • point it out to the driver straight away, and
  • contact me straight away (and no later than 24 hours) with photos, ideally taken before the item is unwrapped fully or moved.

Damage reported after the item has been moved around your home can be difficult to confirm as delivery damage.

Prices and full details are on the Delivery page.

11. Your legal rights

These terms do not affect your statutory rights as a consumer.

12. Contact me

Exdi Furniture, Unit 21, Bizspace, Brookfield Gardens, Arnold, Nottingham NG5 7ER
Email: exdifurniture@gmail.com
Phone: 07990880243

If anything is unclear, please get in touch before you buy – I'm always happy to help.